Summary: Ping by Involta collects only what it needs to deliver your daily business summary. We do not sell your data. We do not share it with third parties for advertising. You can delete your data at any time.
1. Who we are
Ping is a product of Involta AI ("Involta", "we", "us", "our"), a business intelligence platform that delivers AI-generated morning summaries to business leaders via WhatsApp. Our support contact is hello@involta.ai.
2. Information we collect
We collect information in the following ways:
- Account information: Your name, company name, email address, and WhatsApp number when you sign up.
- Employee information: Names and WhatsApp numbers of employees you add to Ping, provided by you during onboarding.
- Check-in responses: Text messages sent by your team members in response to daily Pings on WhatsApp.
- Usage data: Information about how you interact with Ping, including delivery confirmations and response rates.
- Payment information: Billing details processed securely through Stripe. We do not store card numbers.
3. How we use your information
We use the information we collect to:
- Deliver daily Pings to your team via WhatsApp
- Generate and deliver your morning summary
- Process your subscription and manage billing
- Send product updates and support communications
- Improve the accuracy and relevance of AI-generated summaries
- Comply with legal obligations
We do not use your data or your employees' data for advertising, profiling, or sale to third parties.
4. WhatsApp and messaging
Ping delivers team updates and executive summaries through secure messaging infrastructure. Messages sent through the platform are processed solely to generate your daily business summary and are retained only for as long as necessary to maintain service continuity.
Employees who receive Pings have provided consent through an opt-in process. They may opt out at any time by following the unsubscribe instructions in any message.
5. AI processing
Check-in responses are processed by AI models (including Anthropic's Claude) to generate structured summaries. This processing occurs on secure infrastructure. We do not use your business data to train third-party AI models.
6. Data sharing
We share data only with the following categories of service providers, and only to the extent necessary to operate Ping:
- Messaging infrastructure provider: To deliver and receive team messages securely
- Anthropic: To process check-in responses and generate summaries
- Supabase: Secure database hosting for your account and response data
- Stripe: Payment processing
- Backup delivery provider: Redundant message delivery infrastructure
All service providers are contractually required to handle your data in accordance with applicable privacy laws.
7. Data storage and security
Your data is stored on secure cloud infrastructure. We implement industry-standard security measures including encryption in transit (TLS) and at rest. Access to production data is restricted to authorised personnel only.
We store data in cloud regions selected to balance performance and compliance. Enterprise customers can request data residency in specific regions.
8. Data retention
We retain your account data for the duration of your subscription and for up to 90 days after cancellation, after which it is permanently deleted. Check-in response content is retained for up to 12 months to support historical summaries. You may request earlier deletion at any time.
9. Your rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the data we hold about you
- The right to correct inaccurate data
- The right to delete your data
- The right to restrict or object to processing
- The right to data portability
To exercise any of these rights, contact us at hello@involta.ai. We will respond within 30 days.
10. Employee privacy
If you are an employee whose details have been added to Ping by your employer, your employer is responsible for ensuring your participation is lawful and that you have been informed about how Ping works. You may opt out of Ping at any time by replying STOP to any Ping message, or by contacting us at hello@involta.ai.
11. Cookies
Our website (involta.ai) uses minimal cookies necessary for site functionality, including session management and currency preference detection. We do not use advertising or tracking cookies.
12. Children's privacy
Ping is designed for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via WhatsApp. Continued use of Ping after changes constitutes acceptance of the updated policy.
14. Contact us
For any privacy-related questions, requests, or concerns, please contact us at:
Involta AI
hello@involta.ai
involta.ai